Question 1

How far in advance do I place my order?

Accepted Answer

We advise ordering at least 5 working days in advance to guarantee your order. When the date is fully booked it means we can't accept any more orders.

Question 2

How fast do you reply?

Accepted Answer

Our customer service opening hours from Monday to Friday, 10am- 3pm. We will endeavour to reply on the same day, but please be patient as it's not always possible.

Question 3

What payment do you accept?

Accepted Answer

We accept Bank transfer, cash on collection (20% deposit for order over £50) and PayPal. Please let us know what is your prefer method when placing your order.

Question 4

Do I have enough time to order for next day?

Accepted Answer

Next day orders cut off at 12pm Monday to Friday. Monday orders need to be in by Friday 12pm as customer service is closed on the weekend. Payment needs to be done by the time we provided on the confirmation email.

Question 5

What happens if I miss deadline for payment?

Accepted Answer

We will first send you a reminder, if you go ahead with the order please transfer your money at the second due date we provided. If your order is for next day, we won't be able to make it in time, therefore let us know via email if you'd like to move for the following day.

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